Shipping policy

1. Domestic Shipping Policy

Shipment Processing Time

All orders are processed within [1–5 business days]. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method: DHL Express

Estimated Delivery Time: (EU) 1-3 days (US) 2-5 days

Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

2. International Shipping Policy

We currently ship to international destinations.

Shipping Charges & Delivery Estimates

International shipping charges will be calculated at checkout based on destination and weight.

Delivery times vary by location and customs clearance procedures but typically range from 2–7 business days.

Customs, Duties, and Taxes

JetFleet is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

3. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted locations.

  • Perishable, hazardous, or oversized items may have limitations or require special arrangements. Please contact us at jetfleetstote@gmail.com for assistance.

4. Lost or Damaged Packages

JetFleet is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Keep all packaging materials and damaged goods before filing a claim.

If your tracking number shows as delivered but you haven't received your order, please contact the shipping carrier directly for resolution. You may also reach out to us, and we’ll do our best to assist.